Support & Maintenance Service
Support Services
At Compucom, supporting its customers on a daily basis is an essential commitment that the company is eager to uphold.
While most of the solutions sold include support from their manufacturer or editor, Compucom values maintaining a close relationship with its customers.
It considers the foundation of lasting relationships to be built on supporting its customers in all circumstances.
Recognizing the diverse and varied needs of each company, Compucom has established a core support offer based on three services, which it tailors to meet the specific needs of each company.
While most of the solutions sold include support from their manufacturer or editor, Compucom values maintaining a close relationship with its customers.
It considers the foundation of lasting relationships to be built on supporting its customers in all circumstances.
Recognizing the diverse and varied needs of each company, Compucom has established a core support offer based on three services, which it tailors to meet the specific needs of each company.
Support & Maintenance Service
HelpDesk
Role:
- First point of Contact for all requests & tickets
- Online Troubleshooting & Diagnostic
- Remote Assistance
- Scheduling Services for Onsite operation
Onsite Service
Role:
- On-site Troubleshooting & Diagnostic for OOB Equipements
- Preventive & curative Maintenance
- Spare Replacement
- Desaster recovery
Onsite Service Coverage
2hr Critical Services :
- Casablanca & Rabat region
4hr Critical Services :
- Tangier
8hr / Nbd (next Business Day) :
- Marrakech , Agadir , fez region
Casablanca Care Center
Location :
- Adr : 119, Bd Emile Zola
Public Transports:
- Tramway : Al Yassire Place
- Bus lines : 23,33,82,139 - 11,55,120
Services :
- Parts Replacements
- Reconfiguration / re -imaging
- Data retrieval & Data Deletion
New care centers opening in Q3 & Q4 2024
Get a free quote
For your requests for additional information, please feel free to contact us.
COMPUCOM accompanies you to implement
the best solutions adapted to your needs.